Below is a summary of our payment and cancellation policies - please see our full Terms and Conditions for complete information.
When you make your enrolment we ask you to send us the registration fee and the accommodation booking fee. Receipt of this means we can go ahead and make all the arrangements for your course. If you require a visa support letter, you will need to pay your full tuition fees once your enrolment has been confirmed.
We need to receive the balance of your payment 28 days before the start date of your course or immediately if you want your course to start sooner than this. You can pay by bank transfer, credit or debit card and you must pay all bank charges and costs.
Cancellations, Changes, and Curtailments before Arrival
All changes have to be in writing. If you are cancelling because your visa has been refused, we will refund all fees except administration costs and any courier delivery charges, but you must produce the visa refusal notification. If you are cancelling for another reason, the money refunded depends upon how much notice you give us.
All host family fees will be refunded except for the first two weeks. If you cancel the Club TIS Hotel, Cedar Cottage or Rosa, we do not give any refund unless we are able to re-let during the time of your booking.
Changes or Curtailments after Arrival
All changes have to be in writing: you are able to upgrade if possible, but we do not give a refund if you cancel, curtail your stay or change to a cheaper course.
If you cancel your host family, we refund everything except the next two full weeks. If you cancel the Club TIS Hotel, Cedar Cottage or Rosa, we do not give any refund unless we are able to re-let during the time of your booking.